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Support

Technical Support


Since 1985, American Megatrends has been known for its class-leading support services for both Developer Partners and End Users of AMI's BIOS, remote management, Android and data storage products.

End Users of AMI products seeking Technical Support are encouraged to use the Technical Support Contact form below. If possible, please include some details of the request / issue in the "Message" box.

For Developer Customers and Partners, American Megatrends offers a mix of support options that are dependent on the terms of your specific sales agreement. Please contact your American Megatrends Sales Representative at 1-800-828-9264 to review your sales agreement. You may also fill out the form below or call our main Technical Support hotlline at (770) 246-8645 during our normal business hours - from 9 AM to 6 PM Eastern Time, Monday through Friday.

American Megatrends Inc.
5555 Oakbrook Parkway
Building 200
Norcross, Ga 30093-2286

Sales: (800) 828-9264
Main: (770) 246-8600
Fax: (770) 246-8790
Support: (770) 246-8645

AMI Sales Terms and Conditions

Download the AMI Sales Terms and Conditions here.

Limited Hardware Warranty

This Limited Warranty is extended by American Megatrends Inc. (AMI) only to the original purchaser of the accompanying AMI microcomputer hardware product (the "Product") and is not assignable to any other person.

AMI offers a thirty (30) day warranty on all hardware products, excluding battery packs and keyboard controllers unless otherwise documented in a legal contract with the customer or warranty card accompanying the product. AMI warrants that the Product will be free from defects in materials and workmanship, under normal use and service and will perform substantially in accordance with the description of the Product in the AMI User's Guide for this product. Warranty will be void if serial number labels on the AMI hardware are tampered with.

ALL WARRANTIES ARE SUBJECT TO THE TERMS AND CONDITIONS ON THE AMI WARRANTY REGISTRATION CARD.

You are solely responsible for any failure of the Product which results from accident, abuse, misapplication or alteration of the Product and AMI assumes no liability as a consequence of such events under the terms of this Limited Warranty. While AMI has made every effort to provide clear and accurate technical information about the application of the Product, AMI assumes no liability for any events arising out of the use of this technical information.

The sole and exclusive remedy for failure of the Product to conform to this Limited Warranty shall be for AMI, at its option, to repair or replace the Product, to whatever extent deems necessary to restore the Product to proper operating condition. AMI may make replacements hereunder with new or functionally equivalent products of equal value.

To obtain warranty service, you must first call AMI technical support at 770-246-8645. If tech support cannot resolve the problem you are encountering, you will be directed to submit a return materials authorization form. You must complete the form in its entirety. This form can be found on our website: www.ami.com under RMA Procedures or the form can be faxed to you. Upon receipt of the RMA request form, an RMA number will be processed and issued to you. Please allow at least 24 hours for a response. An RMA number will be communicated to you via email or phone call with notification of the status of your board, i.e. warranty or non-warranty.

Remember, non-warranty boards will incur a minimum charge of $100.00 plus parts and shipping. Please retain a copy of your notification for your files and future references. Upon receipt of the RMA number, return the Product, together with (a) the return authorization number, (b) proof and date of purchase, (C) a description of the problem with the Product and (d) your name and mailing address, postage prepaid to: American Megatrends Inc., 5555 Oakbrook Parkway, Building 200, Norcross, GA 30093. Mark the outside of your box with the RMA number. Failure to do so will delay receiving and processing your Product.

AMI requires that the Product be packed in an anti-static material and packaged adequately for shipping and be insured when shipped. AMI shall not be responsible for damage to the Product in transit. The product will be returned to you by method and carrier chosen by AMI to any destination within the United States of America. If you desire some other specific form of conveyance or shipment beyond the USA border or if the product is out of warranty, you must bear the cost of return shipment.

Please note that if you return the Product without proof of purchase or after expiration of the applicable period of coverage for this Limited Warranty, AMI will, at its option, repair or replace the Product and charge you the then effective AMI recommended Retail Price for the repair or replacement of the Product. Any such repair or replacement of out of warranty products is contingent upon the commercial availability of the required components. If AMI has discontinued the manufacture or redistribution of such Product because of technical obsolescence the product shall be held for no longer than thirty (30) days awaiting your instructions.

If Product is out of warranty, you will be contacted for billing information. Charges are based on a $100.00 minimum fee, plus parts and shipping. Should the repair costs exceed $200.00, you will be notified for prior approval before repairs are complete. Average cost of repair is $150.00. For non-warranty or out-of-warranty repairs, AMI will accept: company purchase orders, credit cards (American Express, VISA, MasterCard, & Discover) and cashier's checks.

Please allow at least ten (10) days before inquiring about the status of your product. Upon receipt, please inspect and test your products. There is a thirty (30) day warranty on all repairs.

Software Limited Warranty

AMI grants a limited warranty only to the original licensee that the SOFTWARE will perform substantially in accordance with the accompanying written documentation prepared by AMI for a period of 30 days from the date of receipt by the original licensee unless otherwise documented in a superseding legal contract with the customer or warranty card accompanying the product.

AMI's entire liability and the original licensee's exclusive remedy for breach of the limited warranty above shall be at AMI's option, either: (a) return of the price paid by the licensee solely for the SOFTWARE, or (b) repair or replacement of the SOFTWARE, which does not meet AMI's limited warranty and which is returned to AMI and determined by AMI not to be in compliance. The limited warranty is void if failure of the SOFTWARE has resulted from accident, abuse, negligence, misapplication, or failure to use the SOFTWARE in accordance with the AMI DOCUMENTATION. Any replacement SOFTWARE WILL BE WARRANTED TO THE ORIGINAL LICENSEE FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD, OR 30 DAYS, WHICHEVER IS LONGER. This limited warranty gives you specific legal rights. You may have others which vary from state to state. Some states allow limitations of duration of an implied warranty, so the above limitations may not apply to you.

In no event shall AMI or its suppliers be liable for any special, indirect, consequential, exemplary, or incidental damages whatsoever, Including, without limitation, damage for loss of business profits, business interruption, loss of business information, loss of goodwill, or other pecuniary loss) whether based in contract, tort, negligence, strict liability, or otherwise, arising out of the use or inability to use the SOFTWARE, even if AMI has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential and incidental damages, the above limitations may not apply to you. OTHER THAN AS SPECIFIED IN THIS LIMITED WARRANTY ABOVE, THERE AR NO WARRANTIES, EXPRESSED OR IMPLIED, WHETHER OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE.

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