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Customer Support Technician is responsible for supporting all Customers using StorTrends Products for resolving technical issues. The Customer Support Technician is required to be available at all times to take calls both during the work week and after hours to assist StorTrends Customers in need.

Essential Duties & Responsibilities:

• Support all StorTrends products and handle customer issues related to the StorTrends products.
• Keep SharePoint records current for all shipped StorTrends product including the SW version, StorAID term and notes on the reported issues and recommended fixes for the reported issue(s).
• Provide weekly reports for the customer support and testing performed during the work week. This includes reporting on all open and close customer support items.
• Keep the knowledge database updated with known issues to assist other Customer Support Technicians.
• All support calls/emails must be responded to within one (1) business hour. Resolving the issue might take more time, however acknowledgement of receiving customer email or phone call is required. For after-hours calls and one (1) hour call-back is required.
• Attempt to recreate the issue(s) report by the customer. If needed, escalate the issue to Engineering via BugTracker.
• Be equipped to troubleshoot the customers issue remotely. Meaning, use WebEx, LiveMeeting or TurboMeeting to log into the customers StorTrends appliance to further diagnose and troubleshoot the issue.
• Maintain the FAQ document and the section on StorTrends.com. Update the FAQ sections as needed when items change.
• Enter and track all RMA’s for replacement equipment of failed components and/or appliances in the field.  Be willing and ready to travel to customers site(s) to install, configure, troubleshoot and resolve issues with StorTrends.

Requirements:

Technical knowledge and/or experience:

• Windows Experience
• Linux Experience
• Scripting Language Experience
• PERL (good for all OS)
• BASH, CSH, SH, ASH, KSH (Linux)
• BAT, POWER SHELL, VBScript  (Windows)
• Knows that BAT exists and an idea on how to use it
• Basic Network Knowledge Experience
• Basic RAID Knowledge Experience
• Hard Drive Knowledge

Minimum of an Associate’s degree (Bachelor's degree preferred) in Electrical Engineering, Computer Engineering or Networking from a two-year technical school, college or university. Related work experience is a plus.

Qualified applicants should send resumes to hr@ami.com.

Responsible for writing the test scripts, test routines, automation scripts and executing these test routines on engineering builds prior to formal builds being issued to the Quality Assurance (QA) Team. They are also responsible for coordinating with the developers (Management and Sr. Engineers) for unit test and generating builds.

Essential Duties & Responsibilities:

• Create and maintain local network with heterogeneous nodes
• Understand Engineering Design Document and Functional Specification document
• Write unit test plan document
• Prioritize test cases for automation testing and scripting
• Automate and Implement test methodology for Continuous integration
• Write test report and chart system performance value
• Reproduce QA bugs and automate the process for regression testing
• Learn and use debugging and performance measurement tools
• Organize development lab for agile work environment and customer demo
• Organize unit test plan, test script and test report for each stack version

AMI is looking to hire a dedicated individual that is proactive, results oriented individual with a knack for solving problems. This position requires good communication skills, time management skills and the ability to multi-task.

Requirements:

Technical knowledge and/or experience:

• Hands on Quality Assurance Testing Experience on Storage, Servers, Computers, etc.
• Windows Experience
• Linux Experience
• Scripting Language Experience
• PERL (good for all OS)
• BASH, CSH, SH, ASH, KSH (Linux)
• BAT, POWER SHELL, VBScript  (Windows)
• Knows that BAT exists and an idea on how to use it
• Basic Network Knowledge Experience
• Basic RAID Knowledge Experience
• Hard Drive Knowledge

Minimum of an Associate’s degree (Bachelor's degree preferred) in Electrical Engineering, Computer Engineering or Networking from a two-year technical school, college or university. Related work experience is a plus.

Qualified applicants should send resumes to hr@ami.com.

Conduct Manual and Automation testing, Create test plans, test cases and test setups, Report/Update on the metrics of the bugs on the project.

Essential Duties & Responsibilities:

• Understand the module / project requirements
• Prepare test cases and scripts
• Track bugs through relevant tools or systems
• Prepare system testing, test case design and test plans
• Bug Reporting
• Prepare Validation reports
• Set up appropriate testing environment

Requirements:

• Minimum Bachelor's degree in Electrical Engineering, Computer Engineering from four-year college or university plus 0 - 1 year of related work experience
• Skilled in Manual/Functional and Automation testing - Write/Execute test cases
• Linux and Windows Operating Systems
• Basic knowledge of Server Virtualization (VMware and etc.)
• Proficiency in coding using any programming language
• Requires a willingness to take on responsibilities and challenges, and being persistent in the face of obstacles.

Qualified applicants should send resumes to hr@ami.com.

Establish and maintain sales relationship with OEM's.
 

Essential Duties & Responsibilities:

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Quote prices, credit terms and other specifications.
• Emphasize product features based on analysis of customers' needs, and on technical knowledge of product capabilities and limitations.
• Negotiate prices and terms of sales and service agreements.
• Maintain customer records, using automated systems.
• Identify prospective customers by using business directories, following leads from existing clients, and/or attending trade shows and conferences.
• Prepare sales contracts for orders obtained, and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Prepare sales presentations and proposals that explain product specifications and applications.
• Demonstrate and explain the operation and use of products

Requirements:

• Ability to communicate information verbally and in writing so others will understand
• Bachelor's degree in Electrical Engineering, Computer Engineering, Business Administration, or Sales & Marketing
• 1 - 2 years of relevant work experience is a plus.

Qualified applicants should send resumes to hr@ami.com.

See Description below.

Essential Duties & Responsibilities:

The selected candidate will serve as project manager on IT projects. Primary focus of project will be from an enterprise-wide perspective rather than functional business application standpoint.

• Expectations are that the PM will be responsible to replace current oracle E-Business suite ERP system with competitive system in market.
• PM will independently drive the activities of the project, develop a schedule for project milestones, maintain project scope, set task deadlines, monitor staff progress, schedule and conduct meetings as required, develop and communicate project status, proactively drive the resolution of outstanding issues and project variances.
• PM will be responsible for delivering project on time, within budgets and meeting the strategic and business requirements.
• PM should be able to demonstrated experience in implementing ERP & CRM system.

Requirements:

• 10 years project management experience effectively managing ERP projects from requirements gathering, creating RFP, ERP vendor selection, and implementation. Experience must also include enterprise -wide type projects, not only functional.
• 5 years experience using an established project management methodology including managing standard deliverables, risks, issues and escalation.
• Provide 10 years of work experience demonstrating strong problem solving skills.
• Well developed communication skills – oral, written, listening. Good analytical and negotiation skills, and close attention to detail.
• Must have excellent leadership, interpersonal, and motivation skills.
• BA/BS degree with major in Business or Computer Science or 10+ years comparable business experience.
• PM experience in the public/private sector dealing with Requests For Proposal (RFP) and Statements of Need (SON).
• PMP Certification desirable (Certification verification must be maintained by vendor and provided at interview).
• Solid knowledge of ERP Systems.
• Document current business process.
• Recommendations for vendor selection & point their strength & weakness.

Personal Attributes:

• Committed to the success of the projects.
• Self-motivated/driven independently.
• Enthusiastic and act with sense of urgency.
   

Qualified applicants should send resumes to hr@ami.com.

American Megatrends, Inc. (AMI) is seeking to hire an Account Executive to help build sales pipeline and manage customer engagement for its MegaRAC product division. This position will be based in AMI’s headquarters in Norcross, GA. AMI seeks a recent college graduate interested in a long term career in technology sales. Competitive compensation and benefits. This position reports directly to the Sales Manager/HOD.

Essential Duties & Responsibilities:

• Cold call prospective customers to introduce the AMI product.
• Maintain relationships with partners and channel customers.
• Create and build long term relationships at all levels in an organization while generating and establishing a network of contacts.
• Gain consensus and create momentum within accounts by focusing their selling efforts and shortening the sales cycle.
• Close large, complex technical solutions in a sales environment.
• Negotiate contractual agreements.
• Exceed sales goals.
• Provide forecast and revenue projections.
• Report customer and market status back to Senior Management.
• Maintaining detailed knowledge of the company's products or services.

Critical Attributes:

• Assertive, energetic, self-starter with the maturity to work independently and the tenacity to achieve targeted objectives
•  Strategic level thinking and high degree of business acumen and savvy.
• Creative, out of the box thinker
• Outstanding written and verbal communication and polished presentation skills.
• Ability to juggle multiple accounts and activities simultaneously.
• Willing to travel.
• Ability to introduce new concept and articulate complex technologies in a concise manner.
• Ability to open new opportunities and penetrate new markets with innovative technology.
• In-Depth understanding of and familiarity with computer technology.
   

Requirements:

• Bachelor’s degree in business, math or computer related specialization.
• Computer knowledge and the ability to work well with others.
• Ability to communicate effectively both orally and in writing.

Salary:  $40,000 - $50,000

E-Verify Employer

Qualified applicants should send resumes to hr@ami.com.

See Description below.

Essential Duties & Responsibilities:

• Write Firmware/Software routines in Assembly (ARM and/or X/86) and "C" Language code that meets customer's requirements
• Provide FW Customizations and Feature Additions
• Test FW and Software
• Isolate, Correct and Document Bugs and Solutions in a bug tracking database
• Provide product training to customers

Requirements:

• Knowledge in C/C++, Microcontroller and Microprocessor/ Microcontroller Architecture
• BS, MS Electrical Engineering, Computer Engineering

Qualified applicants should send resumes to hr@ami.com.